Terms of service

Last updated: 16 October 2026

1. Who you're buying from

www.luxinova-au.com is operated by Gabrisa Limited, trading as Luxinova, registered in Hong Kong under Company Registration Number 77665906. Contact: support@luxinova-au.com. These terms apply to every order placed on this store by a consumer in Australia. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

2. Prices and payment

All prices are in Australian dollars (AUD) and include free shipping within Australia. We are not registered for Australian GST; no GST is added at checkout and no customs duty applies to orders under A$1,000. We accept credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal and bank transfer (ANZ). Card, wallet and PayPal payments are taken when you place the order. If you choose bank transfer, the bank details are shown on the order confirmation page and in your confirmation email; we start processing your order once the payment has arrived (usually 1–2 business days), and the delivery times in section 6 count from that moment. If a price is obviously wrong (for example A$1.95 instead of A$61.95), we may cancel the order and refund you in full before production starts.

3. Placing an order

Your order is an offer to buy. We accept it when we send the order confirmation email. We may decline or cancel an order – with a full refund – if we can't verify the payment, the delivery address is incomplete, the personalisation contains content we can't produce (see section 5), or the product is unexpectedly unavailable.

4. Personalised products

Most products are made to order with the name, text, date or photo you provide. We produce exactly what you enter, including spelling and capitalisation. Please check your details before you order; you can change them free of charge until production starts (normally 1–3 business days). Because personalised items can't be resold, change-of-mind returns, exchanges and cancellations after production has started aren't available for them. Your consumer guarantees are not affected – see our Refund & Returns Policy.

5. Your content

By uploading a photo or entering text you confirm that you own it or have permission to use it, that it doesn't infringe anyone's rights (including copyright and trade marks) and that it isn't unlawful, offensive or hateful. We may refuse to produce such content and will refund you. You grant us a licence to use your content only to make your product and handle your order. We won't use it for anything else without your permission.

6. Delivery

Products are made and dispatched by our production partner and delivered with tracking throughout Australia. Delivery times are estimates: 8–12 business days in total for personalised products. Where a delay is significant and our fault, you may cancel undelivered items and receive a full refund. Risk in the goods passes to you on delivery. Full details are in our Shipping Policy.

7. Consumer guarantees, returns and refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. How to make a claim, and our 30-day change-of-mind policy for non-personalised items, are set out in our Refund & Returns Policy.

8. Product information

We do our best to describe products and show them accurately. Colours can look slightly different on screens, and natural materials such as wood vary in grain. Because our products are made to order, minor variations from the photos are normal and don't constitute a fault. Products sold as decorative items (for example music boxes and wooden puzzles) are not toys for children under 3 years unless stated otherwise.

9. Liability

To the extent permitted by law, and other than for the consumer guarantees and any liability that can't be excluded, our liability for any claim relating to an order is limited to the price you paid for that order. We aren't liable for delays or failures caused by events outside our reasonable control, such as carrier disruptions, customs holds, strikes or natural disasters, though we'll always do our best to help.

10. Intellectual property

The Luxinova name, logo, product names, designs, texts and photos on this store belong to Gabrisa Limited or its licensors and may not be copied or used commercially without permission.

11. Privacy

How we handle your personal information, including the disclosure of your details to our production partner outside Australia, is described in our Privacy Policy.

12. Complaints, governing law

If something isn't right, email support@luxinova-au.com and we'll work with you to resolve it. If we can't, you can contact the consumer protection agency in your state or territory or the ACCC. These terms are governed by the laws of New South Wales, Australia, and you may bring a claim in the courts or tribunals of your state or territory. Where a term is found to be unfair or unenforceable, the remaining terms continue to apply.