MemoraPet – Pet Memorial Crystal Heart with Photo | Laser-Engraved Glass, 8 × 7 cm

A sharp photo with your pet's head large in the frame, ideally from the front and with enough light. JPG or PNG – a phone photo is fine. The background doesn't matter, we remove it.

No. A laser engraving works with light and shadow inside the glass; the image appears bright white in the crystal. The colours of your photo are converted into shades – ginger and grey fur differ in brightness, not colour.

Head, markings and expression stay recognisable; we remove the background completely so only your pet stands in the crystal. A dark dog or cat works well too, as long as the fur has some contrast.

Yes, if they're together in one photo. Two animals side by side work well; from three each animal becomes small and the engraving loses detail.

On a table, sideboard, windowsill or shelf. The engraving looks best with light from behind or from the side – near a window, a lamp or a candle.

No, you receive the engraved crystal heart. A lit base is not included; on some styled photos the heart stands on a stand. A matching LED base is available separately in most homeware stores.

Yes. If the upload didn't work or you'd like to use a different photo, email it with your order number (AU-…) to support@luxinova-au.com. As long as we haven't started production, we change it free of charge.

Please only upload photos you took yourself or have permission to use from the people in them. Professional photos – for example from a wedding photographer – only with the photographer's consent.

Yes. Simply enter the recipient's address as the delivery address at checkout. The parcel never includes an invoice or prices.